Refund and Return Policy for Heightbina

Effective Date: November 22, 2024

At Heightbina, we strive to provide our customers with high-quality beauty products and exceptional service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Return Policy carefully to ensure you understand the process and eligibility requirements.

1. Eligibility for Returns

We want you to be completely satisfied with your purchase from Heightbina. If you are not happy with the product, we accept returns under the following conditions:

  • Return Window: Returns must be initiated within 30 days of receiving your order.
  • Condition of Items: Items must be unused, unopened, and in their original packaging. We cannot accept returns for products that have been opened or used due to hygiene and safety reasons.
  • Proof of Purchase: To process a return, we require the original order confirmation email or receipt.

2. How to Return an Item

If you wish to return a product, please follow these simple steps:

  1. Contact Us: To initiate a return, please reach out to our Customer Service team at info@heightbina.com. Please include your order number, the items you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your return request, we will provide you with return instructions and a Return Merchandise Authorization (RMA) number. You must include this number when sending the item back.

  3. Return Shipping: You are responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., defective or damaged product). We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned items arrive safely.

  4. Return Address: Ship the item(s) back to the following address:

    Heightbina Returns
    2232 Barfield Lane
    Indianapolis, Indiana
    United States[Return Authorization Number: RMA XXXXX] (Include this on the return package)

3. Refunds and Exchanges

Once your returned item is received and inspected, we will process your refund or exchange as follows:

  • Refunds: If your return is approved, we will issue a full refund to the original payment method. Please note that it may take 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

  • Exchanges: If you would prefer to exchange an item for a different product, please let us know when you contact our customer service team. Exchanges are subject to availability and the returned product must meet our return conditions.

4. Defective or Damaged Products

If you receive a product that is damaged or defective, we will arrange for a replacement or full refund, depending on your preference. To initiate a return for a damaged or defective product, please contact us within 7 days of receiving your order, and include the following details:

  • Your order number
  • A description of the issue
  • Photos of the damaged or defective product (if applicable)

If the item is confirmed to be damaged or defective, we will cover the cost of return shipping and ensure you receive a replacement or full refund.

5. Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Opened or used beauty products (including skincare, haircare, and cosmetics)
  • Gift cards
  • Personalized or custom items

6. Late Returns

Returns received outside of the 30-day return window are not eligible for a refund or exchange. However, we may offer store credit at our discretion.

7. International Returns

If you are returning an item from outside the United States, the return process remains the same, but you are responsible for the return shipping costs and any customs duties or taxes. We recommend checking with your local postal service for international return options.

8. Contact Information

If you have any questions or need further assistance with your return or refund, please do not hesitate to contact us at: